Refund policy
We hope you enjoy our product. Master craftspeople create all of our pieces with care and affection. You can return an item within 28 days of receipt of your order. All returned items must be unworn, unused, and unopened in their original packaging. We will endeavour to reimburse you within 14 days of receipt of your returned goods.
Important Information for UK & USA Returns
If you're returning an order from the UK or USA, please note that you may be liable to pay customs duties. To ensure a smooth returns process, please contact us before returning your item(s). Our team will guide you through the necessary steps to avoid unnecessary charges. Please contact us at customerservice@foxford.com. Otherwise, any duties incurred will be deducted from your refund.
We cannot cancel orders, only furniture orders (within 14 days of ordering).
We may be able to edit an order that has yet to be fulfilled; please contact us immediately.
Damaged Item
Any breakages or damages must be reported to us within 24 hours of delivery with photos to customerservice@foxford.com.
Exclusions
Personalised items and custom-made orders are excluded as they have been made to your specific requirements and, therefore, cannot be returned.
In the interest of safety and hygiene, personal grooming products, hats, hosiery, duvets, duvet covers, sheets, pillows, pillowcases, and filled bedding can only be returned once the packaging has been opened or damaged if they are faulty.
Beauty products containing a security seal can only be returned if the seal has not been tampered with and unsealed.
Gift Set Return. If you wish to return a gift set, all items within the gift set must be returned in unused and unworn condition.
Upon inspection of the goods, if we find that they have been handled beyond what is necessary to establish their nature, characteristics, and functioning, you will be liable for the diminished value of the goods. In such circumstances, we may withhold an amount to reflect the reduced value of the goods.
Please note that we are only responsible for the goods once they have been received at our warehouse in Foxford. We strongly recommend that you arrange a tracking number for the parcel.
Items lost in transit will not be treated as returned items.
For larger items/special orders, such as furniture, a restocking charge of 30% of the original purchase price will apply. The item must not have been used and must be in perfect, resalable condition, including the packaging.
How to Return
Conveniently, you can manage returns via your preferred Pickup Point.
To return your item(s), please include your order number and follow these instructions:
1. Pack the product carefully in the original box with the original packaging and include your order number.
2. Go to DPD.ie/returns and follow the simple instructions on returning your item(s). Choose Foxford Woollen Mills as a Retailer.
3. Fill out your details, print off the label, and present the parcel at your local DPD drop-off location.
4. Your parcel will be returned to our web department, and you will receive complete tracking information throughout the delivery journey.
Would you prefer to return the item on your own?
Our paperless return procedure remains sustainable for us and the environment.
Postage costs are the responsibility of the sender
Please include your order number if you wish to return your item(s).
Instructions to Sender:
Bring the parcel to your chosen return service, e.g. Post Office
Please pack your product carefully in the original box with the original packaging
Include your order number.
Return to: Web Returns, FOXFORD, Providence Road, Foxford, County Mayo.
