Returns Policy

Our bedding sets, fitted sheets, pillowcases, and flat sheets do not come in packaging but are held together by a string, which should not be removed if a refund is required. The size of each set is marked on the back, so there is no need to open the bedding set to check the size. To be eligible for a refund, the bedding set must not be opened or unfolded, and the string must remain intact, unless a fault is noted upon opening. This is for safety and hygiene reasons. This includes personal grooming products, hats, and hosiery. Beauty products that contain a security seal can only be returned if the seal has not been tampered with.

If possible, pack your return in its original packaging. When returning, please handle the goods only to the extent necessary to establish their nature, characteristics, and functioning. If we receive returned goods that have been handled beyond what is reasonably required, you will be liable for the diminished value. In such cases, we may withhold an amount to reflect the reduced value of the goods.

We accept all our duvet sets, sheets and pillowcases back provided they have not been opened. In order to return bedlinen, it must not be opened or unfolded, and the string must remain intact, unless a fault is noted upon opening. This is for safety and hygiene reasons.
Filled product, this includes all cushions, pillows, duvets and mattress toppers cannot be returned due to hygiene reasons.Beauty products also cannot be returned due to hygiene reasons. Any opened food items cannot be returned.

Please note that we are only responsible for an item once it has been received at our warehouse in Foxford. We strongly recommend that you arrange for a tracking number for the parcel. Items lost in transit will not be treated as returned items.

If you're returning an order from the UK or USA, please note that you may be liable to pay customs fees and duties. To ensure a smooth returns process, please contact us before returning your item(s). 

If you ordered online, you may exchange your item at our Foxford, Westport and Mount Congreve stores. Kindly bring a printed or digital copy of your order confirmation email.

Please be aware that you may request a refund for your order. Once inspected, our online team will process the refund Monday through Friday. The store team will not provide refunds for online orders.
Online returns are handled by our web team, not our in-store teams. Therefore, you may use our stores in Foxford, Westport or Mount Congreve as a drop off point for returns only, as a means of saving postage. Our store staff are unable to issue a refund for online orders. Once a package has been received, it will be passed internally to the web team who will issue your refund within 14 days.

Conveniently, you can manage returns via your preferred DPD pickup point or through any An Post office. Different carriers charge different prices but typically a return starts from €4.95 but can be weight dependent.

Please note that returns at your own expense unless the item is deemed faulty or damaged upon arrival. Should you receive a package like this, please contact customerservice@foxford.com

You can return your items with DPD. Please note this is at your own cost. To return your item(s), with DPD please include your order number and follow these instructions:

Pack the product carefully in the original box with the original packaging and include your order number.
Go to DPD.ie/returns and follow the simple instructions on how to return your item(s). Choose Foxford Woollen Mills as the Retailer.
Fill out your details and print off the label, and present the parcel at your local DPD drop-off location.
Your parcel will be returned to our web department, and you’ll have full tracking throughout the delivery journey.

You can return your items using An Post, please note this is at your own cost.

Pack the product carefully in its original box, complete with the original packaging, and include your order number.

Go to anpost.com/Returns and follow the simple instructions on how to return your item(s).  Choose FOXFORD as the Retailer.

If you receive a damaged item, please email photos to customerservice@foxford.com within 24 hours of delivery.
Before assembling the product, carefully inspect it for faults and retain all original packaging. If you notice any issues, please send images to the email address above.

Please check the measurements of our products at the bottom of each product page and the dimension image before ordering to ensure they fit your space. For larger items/special orders such as furniture, a restocking charge of up to 30% off the original purchase price may apply. The returned item must not have been used and should be in a perfect, resalable condition, including the original packaging.